お客様サポート

For online credit card payments, we will issue a full refund (cancel the payment).※Depending on your credit card company's billing date and processing status, it may take several days to several we...

Please check the spam folder or Promotions tab of the email address you registered. If you still can't find it, there may be an error in the email address you entered. Please contact Customer Suppo...

We apologize for the inconvenience, but please contact Customer Support.→Contact us here

We apologize for the inconvenience, but please contact Customer Support.→Contact us here

・Before 5:00 p.m. two days before your scheduled datePlease make changes from the reservation confirmation/change section on the website. No cancellation fee will be charged.→Click here to change y...

・Before 5:00 p.m. two days before your scheduled datePlease make changes through the “Confirm/Change Web Reservations” section. No cancellation fee will be charged.→Click here to change your reserv...

For cancellations made by the customer the day before or on the day of the reservation, a cancellation fee of 100% (the full amount) of the basic rental fee will be charged.※However, if the cancell...

The high-season rate applies to use during the high season.If your rental period overlaps with both the regular-rate period and the high season, the additional fee is charged only for the days that...

Yes, you can. You may participate in the tour using your own bicycle.If you would like to do so, please contact us in advance.Contact Us ▶

If you cancel due to bad weather, such as rain, no cancellation fee will be charged.However, this applies only if you notify us of the cancellation by phone or email before your scheduled reservati...