Eligibility & Identification
- Can minors use the service on their own?
- Can someone other than the person who made the reservation (such as a friend or acquaintance) use the bicycle?
- Can a health insurance card be used as proof of identity?
- Can a student ID be used as identification?
- What forms of identification are accepted?
- Can minors (such as middle and high school students) use the service on their own?
Access & Parking
About Cancellations
- If I cancel during the period when no cancellation fee applies, when will the amount paid by card be refunded?
- What should I do if an error occurs when canceling a reservation and I cannot complete the process?
- How to Cancel
- Can I reduce the number of bicycles I reserved? Is there a fee for partially canceling my reservation?
- How much is the cancellation fee if I cancel the day before or on the day of my reservation?
- Advance Cancellation
Business Hours
Usage Information
- Are there any bicycle models that cannot be fitted with a child trailer?
- How do I submit a request from the FAQ page?
- Can I use a shower after returning the bicycle? Are there any bathing facilities nearby?
- Can I enjoy cycling with young children?
- What should I bring on the day? (Items you need to bring)
- Can I bring my bicycle into the room at the hotel or ryokan where I’m staying?