About Cancellations
Frequently asked questions about rental bicycle cancellations, including how to cancel, cancellation deadlines and fees, cancellations due to bad weather, group reservation cancellations, and refunds.
- If I cancel during the period when no cancellation fee applies, when will the amount paid by card be refunded?
- What should I do if an error occurs when canceling a reservation and I cannot complete the process?
- How to Cancel
- Can I reduce the number of bicycles I reserved? Is there a fee for partially canceling my reservation?
- How much is the cancellation fee if I cancel the day before or on the day of my reservation?
- Advance Cancellation
- How are refunds processed when a cancellation fee applies?
- What happens to my refund if I cancel during the period when no cancellation fee applies?
- An error occurs when canceling online, and I cannot complete the procedure.
- How can I cancel my reservation?
- Can I reduce the number of reserved units (cancel some of the units)?
- How much is the cancellation fee for cancellations made the day before or on the day of the reservation?
- What happens to the cancellation fee in the event of bad weather (rain or strong winds)?