What happens to the cancellation fee in the event of bad weather (rain or strong winds)?

If you cancel due to bad weather, such as rain, no cancellation fee will be charged.
However, this applies only if you notify us of the cancellation by phone or email before your scheduled reservation time on the day of use.
※In the case of a “no-show cancellation” without prior notice, 100% of the reservation fee will be charged as a cancellation fee.

If you would like to cancel due to unfavorable weather, please contact support@biwaichi.bike as soon as possible.

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