About Payment
- When is online card payment processed? What happens if I cancel before use?
- When is the payment date for online credit card payments?
- What is the difference between “online card payment” and “card payment on-site”?
- What payment methods are available for in-store (on-site) payments?
- What payment methods are available?
- Is it possible to split the bill among members of a group on the day of our visit (separate payments)?
About Reservations
- My arrival time at the store may change on the day of the rental. What should I do if I want to change my reservation time?
- When is online card payment processed? What happens if I cancel before use?
- Can I reserve a rental bike during the closure period from December to February?
- How far in advance can I make a reservation? Can I make a reservation more than one year in advance?
- Can I rent a bicycle for an extended period? What should I do to make a reservation longer than 31 days?
- Where can I sign up for a cycling tour? Can I also inquire about custom tours?