Issues After a Loan Is Granted
Frequently asked questions about issues that may occur after renting a bicycle, including breakdowns, flat tires, accidents, loss, theft, how to respond to problems, and who to contact.
- Is one puncture repair kit included per bicycle?
- Can I request rescue pickup if I stop riding due to rain or feeling unwell?
- Fees Incurred When a Trip Is Interrupted
- What should I do if I can no longer continue my ride? How much does it cost to retrieve the bicycle?
- What is the Anshin Kaiteki Pack? When are bicycle collection fees covered?
- What should I do if I get a flat tire while renting a bicycle for multiple days?
- What should I do if I lose the bicycle key during use?
- What happens if the bicycle is damaged in a fall or accident and can no longer be ridden?
- How much does recovery cost if I retire during the ride?
- What should I do if I want to stop riding or retire from the ride due to feeling unwell or a breakdown?
- What happens if I damage a bicycle?
- What should I do if I lose the bicycle lock key?
- What should I do if I get into an accident while riding?
- What should I do if the bicycle breaks down?
- Cost of Bicycle Transport (Rescue Pickup) in Case of Trouble
- What should I do if I get a flat tire while riding?