What should I do if I lose the bicycle lock key?

Please take one of the following actions.

1. Cut the lock and continue riding
Cut the lock using a cable cutter or similar tool. You are responsible for the cost of cutting the lock. We will also charge you for the cost of the lock when you return the bicycle.

2. Stop riding
First, contact Customer Support by phone, email, or another method. For detailed instructions, see the section “If you can no longer continue riding midway through your trip.”

Recovery due to a lost key is not covered by the Safe and Comfortable Pack, and the specified recovery fee will apply.