お客様サポート
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Recent activity by お客様サポート-
What is the difference between “online card payment” and “card payment on-site”?
“Online Card Payment” allows you to complete the payment online in advance when making your reservation on the website, reducing the procedures required on the day and allowing you to start your ri...
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What payment methods are available for in-store (on-site) payments?
Our in-store registers accept a wide range of cashless payment methods as well as cash.・Cash・Credit cards (VISA / Mastercard / JCB / American Express / Diners Club / Discover / UnionPay)・Electronic...
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What payment methods are available?
You can choose between “Online Card Payment” and “Payment on Site.”We recommend “Online Card Payment” as it shortens the procedures on the day of your visit, allowing you to start your ride more sm...
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Can I make a reservation for a large group (such as a club or corporate training session)?
You can make a reservation for up to “100 vehicles” at once through the online reservation site.For large-scale use exceeding 100 vehicles, or requests such as adjusting the breakdown of vehicle ty...
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Can I make a reservation for a large group (such as a club or corporate training session)?
You can make a reservation for up to “100 vehicles” at once through the online reservation site.For large-scale use exceeding 100 vehicles, or requests such as adjusting the breakdown of vehicle ty...
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Can I make a reservation more than one year in advance?
No. Basically, you cannot.On the online reservation site, reservations are accepted up to 365 days from today.However, arrangements may be possible for large-scale events, school trips, or group us...
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Can I make a long-term rental reservation for more than one month?
Yes, you can.Please contact the store's customer support directly by phone or email to discuss your request.The online reservation site accepts reservations for up to 31 days. →Contact Us
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Is it possible to split the bill among members of a group on the day of our visit (separate payments)?
Yes. Separate payments are available.When making a reservation online, select “Pay on-site (in-store payment)” as your payment method. On the day of your visit, we can process each person’s payment...
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Is it possible to split the bill among members of a group on the day of our visit (separate payments)?
Yes. Separate payments are available.When making a reservation online, select “Pay on-site (in-store payment)” as your payment method. On the day of your visit, we can process each person’s payment...
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How are refunds processed when a cancellation fee applies?
The difference after deducting the applicable cancellation fee from the amount paid online will be refunded to your credit card.