How are refunds processed when a cancellation fee applies?

Related articles

• How much is the cancellation fee for cancellations made the day before or on the day of the reservation?
• What happens to my refund if I cancel during the period when no cancellation fee applies?
• What happens to the cancellation fee in the event of bad weather (rain or strong winds)?
• How much does recovery cost if I retire during the ride?
• By what time should I return the bicycle?