お客様サポート

This service covers the full cost of recovering the vehicle from the location if your trip is interrupted due to an unexpected problem.【Problems covered】・Flat tires, tire blowouts, broken chains, a...

Please return it by the store's closing time on the same day (usually 5:00 p.m.).If you return it after 5:00 p.m., it will be considered returned during the next business day's hours, and a one-day...

Please return it by the store's closing time on the same day (usually 5:00 p.m.).If you return it after 5:00 p.m., it will be considered returned during the next business day's hours, and a one-day...

Depending on the vehicle type you use, an additional fee of ¥1,320 to ¥3,520 (including tax) per hour will be charged.If you think you may be late returning the vehicle, please contact the store as...

Yes. All rental vehicles include the following insurance coverage.【Liability coverage】Bodily injury and property damage: ¥100 million per accident (¥0 deductible)【Coverage for users】Death or perman...

Yes. We offer equipment that allows you to enjoy cycling with children.・Junior bikes (20–24 inches): Sports bikes for elementary school-aged children・Bicycles with child seats: Bicycles that allow ...

The bicycle may not be used by or sublet (leased to) anyone other than the person who made the reservation or a registered user declared at the time of booking.This is also prohibited under the Ter...

No. This plan is available only on the day of use.For reservations made at least one day in advance, please choose from the “5-hour plan,” “1-day plan,” or “overnight plan.”

Yes. A health insurance card that includes your current address can be used as proof of identity. 

Yes. A student ID is valid as identification if it includes your current address, including a handwritten address field.