お客様サポート

When returning a bicycle to another location, its condition is not checked on the spot at the time of return.If an issue or damage is found during a later inspection, repair costs may be charged at...

Depending on how busy the location is or the circumstances of the return facility, you may not be able to use your requested return location.After you submit your request, the store will confirm wh...

Returns to another location are not available for the following plans and vehicle types.3-hour plan and 5-hour planRoad bike (high-grade)Tandem bikeChild trailer

After you submit your request, the location will confirm whether it can accept the vehicle return.Your reservation is officially confirmed when you receive the reservation confirmation email. Pleas...

There are no shower facilities at our facility. Please use a nearby bathing facility if you would like to bathe after returning the bicycle. Yu Topia Kirishima: Approximately a 10-minute walk Ots...

Actual payment is processed on the day of use (the bicycle rental date).When you make a reservation, we obtain authorization to secure the available credit limit on the credit card you registered.I...

Actual payment is processed on the day of use (the bicycle rental date).When you make a reservation, we obtain authorization to secure the available credit limit on the credit card you registered.I...

If you would like to use a rental bike during the closure period from December to February, please contact Customer Support.Contact us here ▶

On the reservation site, you can make reservations up to 365 days from the date you complete the reservation process.If you would like to make a reservation for a date more than 365 days in advance...

You can make reservations for up to 31 days on the reservation site.If you would like to rent a bicycle for more than 31 days, please contact Customer Support.