お客様サポート

We recommend making a reservation in advance. In particular, please make a reservation in advance if you plan to use our services during busy periods or if you would like to use a specific bicycle ...

There are restrooms within the facility.There is also a lounge and vending machines available.

There are no showers on the premises.Please use a nearby public bathhouse.

Changing rooms are available inside the store.Please feel free to use them for preparations before departure or for changing clothes after returning, free of charge.

Please choose your bicycle size based on your height.The recommended height range varies depending on the bicycle model, so please check the size and recommended height range for each model when ma...

If you would like to change your bicycle size after making a reservation, please contact us as soon as possible.We will check the availability of your requested size and assist you accordingly. Ple...

Reference heights are listed under "Select Bicycle Type" on the reservation screen.※ "Select Bicycle Type" appears after "Select Date Select Plan."

If your bicycle cannot be ridden due to a malfunction, the basic fee is 4,400yen for the first 10 km, with an additional 2,200yen charged for every subsequent 10 km. Same-day pickup and customer tr...

You will need to handle it yourself. You can either take the bike to a bicycle shop or replace the tube on your own.If you would like to borrow a spare tube or the tools needed for replacement, ple...

Yes, in addition to Biwaichi Bike, you can return your rental bicycle at designated return locations that support one-way returns.Please check the page below for the available return locations and ...