お客様サポート

We do not recommend it.Since the maximum riding distance for the city type is approximately 50 km, there is a risk that the battery may run out along the way depending on the riding mode and road c...

The approximate maximum travel distance for each type of bike is as follows:・E-bike (cross): Approximately 100 km・E-bike (gravel road): Approximately 70 km・E-bike (folding): Approximately 60 km・E-b...

You may bring your own pedals. For safety inspection purposes, store staff must perform all installation and removal work (customers are not permitted to do the work themselves).※A pedal replacemen...

There are no hot-water shower facilities at our cycle station. Please use a nearby bathing facility (public bathhouse).【Nearest bathing facilities】・Yutopia Kirishima (approximately a 10-minute walk...

We do not have an affiliated parking lot. If you are coming by car, please use a nearby parking lot.The two nearest parking lots are as follows:Times Otsu PortArcus parking lot

Yes. We have a free air pump (compatible with all valve types) permanently available near the store entrance.Please feel free to use it. If you are unsure how to use it, please ask a staff member.

Yes, we accept repair requests.However, depending on how busy our rental bicycle rental and maintenance operations are, we may not be able to accept your bicycle or provide immediate service on the...

Yes. Same-day rentals are available at the store if vehicles are available.However, stores are often fully booked on weekends and during peak travel seasons, so we recommend checking vehicle availa...

Yes. Same-day rentals are available at the store if vehicles are available.However, stores are often fully booked on weekends and during peak travel seasons, so we recommend checking vehicle availa...

When your reservation is completed, the amount is authorized on your card (authorization/pre-authorization), and the actual payment is finalized (capture) on the day of use (the rental date).If you...