お客様サポート

We recommend wearing comfortable clothing suitable for cycling. Especially when riding long distances, please prepare comfortable clothing and athletic shoes. Avoid clothing that could get caught i...

Yes, you can use the service. We also have staff who can assist in English and Chinese, so please feel comfortable using the service even if you don't speak Japanese.

Yes, customers from overseas can also use our rental bicycles. Our staff will assist you so you can enjoy cycling in Japan with peace of mind.

Yes, we can issue a receipt.If you would like one, please ask our staff when making your reservation or when using the service.

You can also use credit cards issued overseas.However, please note that they may not be accepted depending on the type of card or the issuing company.

Yes, you can use a credit card.For information about the card brands and payment methods available, please check the information provided when making your reservation.

You can use payment methods such as credit cards.For details about the available payment methods, please check the information provided when making your reservation.

If you damage a bicycle, please contact the store without attempting to repair it yourself.After checking the condition of the damage, we will provide guidance on how to proceed. Please note that i...

If you lose your bicycle key, please contact the store as soon as possible.After checking the situation, we will explain how to handle the key. Please note that losing the key may result in additio...

If an accident occurs, first ensure your safety and contact the police or emergency services as necessary.Then, contact the store as soon as possible. After confirming the details of the accident, ...