お客様サポート
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Recent activity by お客様サポート-
What forms of identification are accepted?
We ask that you provide something that confirms your name and address, such as a driver’s license, Individual Number Card, or student ID.Please note that if you do not have an ID that includes your...
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What should I bring on the day? (Items you need to bring)
【Required Items】・A valid form of identification for the person making the reservation, which can be used to verify their identity. (One ID is required for the reservation representative for each re...
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Can I rent a bicycle during the winter closure period (December–February)?
Generally, no. If you have a special request, please contact us in advance.Contact us here ▶
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Can I rent a bicycle during the winter closure period (December–February)?
Generally, no. If you have a special request, please contact us in advance.Contact us here ▶
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Can minors (such as middle and high school students) use the service on their own?
Yes. Minors may use the service on their own.Although it is not necessary to submit a consent form from a parent or guardian in advance, to prevent accidents and ensure safety, we ask that parents ...
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Can I bring my bicycle into the room at the hotel or ryokan where I’m staying?
Policies vary by accommodation.Rules differ regarding whether bicycles may be brought into guest rooms, whether the property has a designated bicycle parking area, and whether bicycles must be stor...
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Can I bring my bicycle into the room at the hotel or ryokan where I’m staying?
Policies vary by accommodation.Rules differ regarding whether bicycles may be brought into guest rooms, whether the property has a designated bicycle parking area, and whether bicycles must be stor...
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Can I bring my bicycle into the room at the hotel or ryokan where I’m staying?
Policies vary by accommodation.Rules differ regarding whether bicycles may be brought into guest rooms, whether the property has a designated bicycle parking area, and whether bicycles must be stor...
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How can I sign up for a guided cycling tour?
【Regularly Scheduled Tours】Please review the tour details page on the official website, then apply using the dedicated application form.【Bespoke and Custom Tours】We also offer many custom tours tai...
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How can I sign up for a guided cycling tour?
【Regularly Scheduled Tours】Please review the tour details page on the official website, then apply using the dedicated application form.【Bespoke and Custom Tours】We also offer many custom tours tai...