お客様サポート

Yes, for a private tour, we will create a one-of-a-kind original route tailored to your preferences.We will introduce you to cycling routes known only to locals and local cuisine unique to the area...

Please park your bicycle in a designated bicycle parking area where it will not obstruct people passing by. When using tourist facilities, stores, or other establishments, follow each facility's bi...

When riding a bicycle, follow traffic rules and ride safely. Please refrain from activities that prevent you from checking your surroundings for safety, such as using a smartphone or wearing earpho...

Please wear comfortable sportswear and sneakers or other athletic shoes.※Skirts, wide-leg pants, and long, loose-fitting clothing are extremely dangerous, as they may get caught in the chain or sta...

Yes, you can use the service. We also have staff who can assist in English and Chinese, so please feel comfortable using the service even if you don't speak Japanese.

Yes, customers from overseas can also use our rental bicycles. Our staff will assist you so you can enjoy cycling in Japan with peace of mind.

Please select payment at the property when making your reservation. We will assist you at the front desk on the day of your stay.If you have already paid by online card payment, please contact Cust...

You can also use credit cards issued overseas.However, please note that they may not be accepted depending on the type of card or the issuing company.

Yes, you can use a credit card.For information about the card brands and payment methods available, please check the information provided when making your reservation.

If you damage a bicycle, please contact the store without attempting to repair it yourself.After checking the condition of the damage, we will provide guidance on how to proceed. Please note that i...