お客様サポート

It depends on the payment method. Online card payment: Please pay when you make your reservation. On-site payment: Please pay at check-in on the day of your visit. Cash, credit cards, and electroni...

Please return the bicycle and rental equipment you used to the designated location. When you return them, staff will check the condition of the bicycle and any accessories. For detailed return inst...

The meeting point varies depending on the service or tour you use. We will provide the meeting point when you make your reservation.

Yes, you can ride together as a group. However, for safety reasons, please follow traffic rules and pay close attention to surrounding traffic conditions while riding.

The basic bike rental fee is the same as the regular rate, but depending on the details of your group use, we may be able to provide separate arrangements. Please contact us for more information.

Yes, if you are using the service as a group, we recommend making an advance reservation so we can assist you smoothly. Please let us know your preferred date and time, the number of people, and th...

Typically, you can make a reservation as usual for up to 5 people. If you would like to use the service with 6 or more people, please contact us in advance, as prior consultation is required.

Yes, groups can rent bicycles. The information provided may vary depending on the number of people, type of bicycles, date and time of use, and other factors, so please contact us in advance.

Yes, you can take photos during the tour. For your safety, please enjoy taking photos during breaks or at sightseeing spots. Using your smartphone or taking photos while moving is dangerous, so ple...

If you have difficulty riding the bicycle due to feeling unwell or fatigue, please do not push yourself and inform your guide.For tours accompanied by a support vehicle, you may load your bicycle o...