お客様サポート

Yes, you can rent a bike bag.By disassembling your bicycle and storing it in the bike bag, you can use public transportation such as trains.We are currently offering a free bike bag rental campaign...

The rental fee includes equipment such as a helmet, lights, and a lock. (There is no discount if you bring your own equipment.)For details about the items included in the rental fee, please check t...

If you don't receive the reservation confirmation email, first check your spam folder.Also, please check that the email address you entered is correct.If you cannot find the email, please contact t...

Depending on when you cancel and the details of your reservation, a cancellation fee may apply.For detailed terms and conditions, please check the cancellation policy provided when you made your re...

You can cancel your reservation.If you wish to cancel, please follow the instructions provided in your reservation confirmation email or other relevant communication. Please note that a cancellatio...

You can change your reservation date. If you would like to make a change, please check the confirmation email you received when you made the reservation and complete the change procedure. Depending...

If you would like to change your reservation details, please check the confirmation email you received when you made the reservation for information on how to make changes. Depending on the changes...

Yes, you can reserve multiple bikes. Depending on the number of bikes and the type of bicycles, we may not be able to accommodate your request, so if you would like to reserve multiple bikes, pleas...

You can make a reservation through the online reservation page. Select your preferred dates, bicycles, number of users, and other options, enter the required information, and submit your request.

If there is availability, you can rent a bike on the same day. However, we may not be able to provide the bike you want, so we recommend making a reservation in advance.