お客様サポート
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Recent activity by お客様サポート-
About Bicycle Insurance
Rental bicycles come with liability insurance covering bodily injury and property damage.For more details, please check → here.Insurance that covers your own injuries or damage to the rental bicycl...
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Do you have child seats?
Yes, we offer electric city bicycles equipped with child seats. You can choose from bicycles with a front child seat or child seats at both the front and rear.Children can generally use the child s...
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Do you have bicycles for children?
We offer children's sports bikes suitable for riders with a height of 110 cm and above. The sizes available are 20, 22, and 24 inches.In addition to height, we will also check other factors such as...
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About Accommodation
The Hokuko area has fewer inns and convenience stores, so we recommend staying overnight in Nagahama or Makino. Biwaichi is a long-distance cycling route, so you can also split your ride over sever...
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How long does Biwaichi take?
Biwaichi is a cycling route of approximately 200 km that circles Lake Biwa. While the time required varies depending on your pace, breaks, and sightseeing, we generally recommend planning for at le...
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Can the store hold my baggage or suitcase?
Yes. We can hold your belongings in a coin locker or at the store counter.【Coin lockers (near the waiting room in the same facility)】・Fee: Small ¥200 / Medium ¥300 / Large ¥400 (per day)・Hours: 8:0...
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What paid options and rental equipment are available?
We offer a wide variety of optional equipment (limited to certain bicycle models and quantities).[Wearable items]・Helmet (free)・Gloves (paid)・Backpack (paid)[Bicycle equipment]・Pannier bag (paid; u...
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About Return Time
Please return the item with plenty of time remaining during business hours. If you determine that you will not be able to return it on time, please contact the store immediately. Returns made beyon...
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What are your business hours?
【Regular business hours】9:00–17:00【High season】8:30–17:30 (extended hours during certain periods)※The final rental and return cutoff times are within business hours. Please check the store informat...
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What should I do if I think I’ll be late returning the vehicle?
If you think you’ll be late returning the vehicle, please contact the store as soon as possible. After asking for your estimated arrival time, we’ll provide guidance on how to proceed. Please note ...