お客様サポート

Rental bicycles come with liability insurance covering bodily injury and property damage.For more details, please check → here.Insurance that covers your own injuries or damage to the rental bicycl...

Yes, we offer electric city bicycles equipped with child seats. You can choose from bicycles with a front child seat or child seats at both the front and rear.Children can generally use the child s...

We offer children's sports bikes suitable for riders with a height of 110 cm and above. The sizes available are 20, 22, and 24 inches.In addition to height, we will also check other factors such as...

The Hokuko area has fewer inns and convenience stores, so we recommend staying overnight in Nagahama or Makino. Biwaichi is a long-distance cycling route, so you can also split your ride over sever...

Biwaichi is a cycling route of approximately 200 km that circles Lake Biwa. While the time required varies depending on your pace, breaks, and sightseeing, we generally recommend planning for at le...

Yes, we can store your baggage while you are using the rental service.For regular baggage, please use the coin lockers located at the facility. Large items such as suitcases can be stored at our st...

We offer the following items for rental.1. Free Options (provided to everyone or items attached to the bike)HelmetBottle CageFront LightWire Lock2. Free Multi-Night Option (one item provided per gr...

Please return the item with plenty of time remaining during business hours. If you determine that you will not be able to return it on time, please contact the store immediately. Returns made beyon...

Our store hours are from 9:00 AM to 5:00 PM.Please check the business hours for the high season at the link below.https://oportable.jp/#business-hour

If you think you’ll be late returning the vehicle, please contact the store as soon as possible. After asking for your estimated arrival time, we’ll provide guidance on how to proceed. Please note ...