お客様サポート
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Recent activity by お客様サポート-
What should I do if I lose the bicycle lock key?
Please take one of the following actions.1. Cut the lock and continue ridingCut the lock using a cable cutter or similar tool. You are responsible for the cost of cutting the lock. We will also cha...
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What should I do if I get into an accident while riding?
If an accident occurs, first ensure your safety and contact the police or emergency services as necessary.Then, contact the store as soon as possible. After confirming the details of the accident, ...
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What should I do if the bicycle breaks down?
If the bicycle breaks down while you are riding, stop in a safe place and do not continue using it forcibly.Please contact the store so we can confirm the details of the breakdown. Depending on the...
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How can I get around after returning the bike partway through my trip?
After returning the bike partway through your trip, you can use public transportation, such as trains.
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Are there additional fees for returning early?
Yes, if you return the rental early, an additional fee will be charged separately from the standard rental fee.The fee may vary depending on the return location and the details of your rental, so p...
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Do I need to make a reservation in advance to return the vehicle early?
Yes, you need to make a reservation in advance if you plan to return the vehicle early.Please indicate when making your reservation that you would like to return the vehicle early and specify the r...
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Can I drop off the vehicle at a station or support station?
No, you cannot drop off the vehicle anywhere other than the designated return locations, such as stations and support stations.If you return the vehicle during your trip, be sure to use a designate...
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Are there courses that go around North Lake and South Lake?
Yes, we offer courses that go around North Lake, South Lake, and more. For detailed course information and routes, please see the “Cycling Tours” page on this site.You can choose a course based on ...
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Can I start Biwaichi from the middle of the route?
Yes, you can start Biwaichi from various locations around Lake Biwa. You can also use a bicycle transport bag to take your bicycle by train or other means to your desired starting point and begin c...
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Is there a route map for Biwaichi?
Yes, we have a map that allows you to check the Biwaichi route. You can plan an itinerary that suits you by checking the route and referring to the riding distance and places you would like to stop...