お客様サポート

Yes. Depending on the storage capacity, acceptance restrictions, holidays, and other factors at partner facilities, your preferred location may be unable to accept your item. In that case, we will ...

As a general rule, please apply by 3:00 PM on the day before your scheduled rental date.*The application deadline may differ at some return partner locations, so please also check the Web location ...

No. Some plans and vehicle types are not eligible.【Plans and vehicle types not eligible】・3-hour plan, 5-hour plan・Road bikes (high-grade models)・Tandem bikes (two-person)・Child trailers※Available f...

By 3:00 p.m. on the day before the scheduled rental date,select “Return location” on the reservation page, choose your preferred return location, and proceed with the reservation.After the reservat...

In addition to the regular rental fee, a “3,300 yen (including tax)” fee per bicycle will be charged for returning it to a different location.

This is a paid optional service that requires advance registration and allows you to return the bicycle at a partner facility or designated hotel other than the departure location (Otsu Port). 

One of the following options will apply.①If you continue riding: Obtain a wire cutter from a nearby home improvement store or similar retailer and cut the lock, or take the bicycle to a bicycle sho...

If you are injured, contact emergency services or the police, ensure your safety, and then contact the store.For vehicle damage, you will be charged the actual repair costs.After the bicycle is col...

We charge the following standard recovery fees based on the distance from the store.・Within a 10 km radius of the store: ¥4,400 (tax included)・For each additional 10 km: +¥2,200 (tax included)※If y...

First, please remain calm and contact the store (Customer Support) by phone.[Retirement procedure]1. Move the bicycle to a nearby safe paid bicycle parking facility or similar location (somewhere i...