お客様サポート
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Recent activity by お客様サポート-
Is it possible to ride around the southern part of Lake Biwa (approximately 45–50 km) in 5 hours?
It is possible to ride around the southern part of Lake Biwa in 5 hours, but the schedule will be tight. It will be difficult to take long breaks, such as enjoying a leisurely lunch.We do not recom...
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Are there rest stops or convenience stores along the Biwaichi route?
There are rest spots at key locations, but there are few rest areas and convenience stores in the Kohoku area, so it is reassuring to check their locations in advance.Recommended rest stops【Koto Ar...
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If you are cycling around Lake Biwa in three days and two nights, where are the recommended places to stay?
For a three-day, two-night trip, we recommend the following places to stay.・Day 1: Around Hikone・Day 2: Around Omi-Imazu and Takashima
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Where do you recommend staying for a 2-day, 1-night Biwaichi trip?
Basically, we recommend staying around Nagahama. Please note that there are relatively few accommodation facilities outside the Nagahama area.
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Are there any recommended routes or directions for riding around Lake Biwa?
We strongly recommend riding around Lake Biwa counterclockwise (with the lake always on your left).*When riding clockwise, there are more sections without dedicated bicycle paths, increasing the nu...
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Do you offer sunglasses rentals?
We do not offer sunglasses rentals.Because the shores of Lake Biwa receive strong sunlight and wind and have many small insects, we strongly recommend that you bring your own favorite sunglasses.
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Are helmets free? Can I bring my own?
Helmets are included in the rental fee at no additional charge (all sizes are available).If you are bringing your own helmet, uncheck 【Helmet】 on the options selection screen when making your reser...
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Can I change the bicycle if the size doesn't fit on the day of my rental?
We can change the bicycle to a different size only if there is sufficient inventory available at the store on the day of your rental.※It may take some time before departure to inspect the bicycle a...
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Can I rent a smartphone car mount? Are they also available for purchase?
We do not rent smartphone holders.Various highly safe smartphone holders are available for purchase at the in-store shop.
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How do I charge the e-bike battery?
Guests using a lodging plan can borrow a dedicated charger free of charge.The battery can be easily removed from the bike, so you can charge it using an outlet in your lodging room.*The charger mea...