お客様サポート
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Recent activity by お客様サポート-
Will there be time to take breaks along the way?
Yes, the tour includes breaks as appropriate depending on the course and duration. The number and location of breaks vary depending on the tour.
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Can children participate in the tour?
It depends on the tour’s content and course. After confirming your child’s age, cycling experience, and other details, we will let you know whether they can participate. If you would like to partic...
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Is there a limit to the number of people who can join the tour?
Yes, the number of people who can join varies depending on the tour. Please check when making your reservation whether you can join with your desired number of people. If you would like to particip...
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Will the tour take place even in rainy weather?
Whether the tour will take place in rainy weather will be determined based on factors such as the weather conditions and the tour details. If the tour is canceled or changed due to bad weather or o...
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Can beginners participate in the tours?
Yes, beginners are welcome to participate. The distance and difficulty vary depending on the tour, so please choose a tour that matches your fitness level and experience.
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How long does the tour take?
The duration varies depending on the tour content and course. It is listed on each tour's details page, so please check it before making a reservation.
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Where are the tour meeting and drop-off locations?
The meeting and drop-off locations vary depending on the tour plan. Please check the details of each tour when making your reservation.
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What is included in the tour price?
What is included in the tour price varies depending on the tour plan. For details, such as bicycle rental fees and guide fees, please check the details page for each tour.
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Which languages do the guides speak?
We offer support in English, Chinese, and Japanese. Staff who can assist in these languages will guide you so that customers from overseas can enjoy the tour with peace of mind.
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Do I need to make a reservation for a guided tour?
Yes, guided tours require advance reservations. Please check your preferred date and tour details, and make a reservation in advance.