Can I request rescue pickup if I stop riding due to rain or feeling unwell?

Yes, you can use rescue pickup if you retire due to circumstances such as rain or feeling unwell.

The pickup fee is as follows, depending on the distance from the store.

• Within a 10 km radius of the store: ¥4,400 (including tax)
• For each additional 10 km: ¥2,200 (including tax)

*Even if you are enrolled in the “安心快適パック (¥880),” pickup is free only when the issue falls under an eligible problem, such as a flat tire, mechanical failure not caused by the customer, or an accident.